Cookies and privacy policy

Cookie settings

We use technology called ‘cookies’ as standard business procedure to track behaviour patterns of visitors to our site. A cookie is an element of data our Website sends to your browser, which is then stored on your system. You can set your browser to prevent this at your discretion. Any information collected in this manner can be used to identify you unless you change your browser settings.

How we use cookies on our website and what information we collect

Web anaylitics

  1. Our website uses Google Analytics, a web analysis service provided by Google, Inc. (‘Google’). Google Analytics uses cookies to help our Website analyse how visitors use it. The information generated by the cookie about your use of our Website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

  2. Google will use this information for the purpose of evaluating your use of our Website, compiling reports on activity for our operators to support the provision of other services related to Internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process information on Google’s behalf. Google will not associate your IP address with any other data it holds.

Functional cookies

  1. The balloon dog website also places cookies on your device to make navigating the website easier. These cookies are used to allow the website to remember choices you made and provides an enhanced journey. For instance, these cookies can be used to allow you to return to a previous page.

Social media cookies

  1. Third party social media sites can place cookies through the balloon dog website when you interact with them (i.e. sharing via Twitter, Google+, Facebook & Linkedin). You agree to place these cookies on your device when you click on the social media buttons to activate them. Social media sites have their own privacy and cookie policies, which balloon dog does not control. Please check the social media websites for more information about their cookies and how to manage them.

Information about disabling/enabling cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.


For further information about how to turn cookies on and off in your browser, view the relevant Help page for your browser using the links below:


Android
Chrome
Firefox
Internet Explorer
iOS Safari
Safari


For further more information about cookies visit the About cookies website.

Email & Cookies

Cookie is a term that you’ve probably heard of in relation to websites and emails. Cookies are simple text files which sit on your computer. They are completely safe and secure and will never contain any sensitive information. We use cookies and similar technologies in our emails for tracking purposes to help us improve our future email communications. They help us understand who’s opened our emails, how they’ve interacted and how long they’ve taken to read them, stuff like that. If you have downloaded or enabled images, cookies may be set on your computer or mobile device. They might also be set if you click on any links within the email.

You can disable cookies in your Browser settings. You can also prevent some of the other technologies from operating by not enabling images or by removing our address from you safe sender list.

The types of cookies we use

Web beacons
These are tiny, invisible images within an email message that tells us whether you’ve opened an email and how you interacted with it (how many times you opened it, how long etc). It also tells us the email software and web browser you used, the device you accessed it from and your IP address. Web beacons also help us display emails in the best format for your device whether it’s your desktop computer, tablet or mobile device.

Line tracking
Our emails have a number of hyperlinks that go to all sorts of content, and each one has a unique tag. Clicking on one of these links automatically redirects you to the server of our mailing company, which logs each click, and then sends you to the relevant page on our site. This process helps us know who has clicked through from an email to visit our site, and means we can better tailor future messages to you.

Dealing with cookies
If you don’t wish to accept cookies from any of our emails, simply close it before downloading any images or clicking on any links. Your browser can also be set to restrict cookies or even reject them entirely if you’re viewing the online version. These settings will be applied to all cookies, whether it’s websites or emails.

There might be instances where cookies in an email are accepted automatically, depending on your email or browser settings. This might happen, for example, when you’ve added an email address to your address book or safe senders list. For more information on automatic acceptance, please refer to your email browser or device settings. For example if you use outlook, you’ll find this in the Trust Center.

Privacy Policy

  1. Balloon dog is committed to protecting your privacy and maintaining the security of any personal information received in accordance with data protection legislation in the UK. The purpose of this statement is to explain the personal information we collect and how it may be used.
  2. We ask for your name and address when you subscribe to our Newsletter or use our Contact Us form.

    We may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.
  3. We use your personal information to reply to you or keep you updated with relevant balloon dog news. We only contact you with your consent.
  4. We do not sell, rent or exchange your personal information with any third party for commercial reasons.
  5. We follow strict security procedures for the storage and disclosure of information that you have given to prevent unauthorised access in accordance with UK data protection legislation.

    We do not collect sensitive information, except when you are specifically, and knowingly, providing it. You can remove your personal details by unsubscribing from our newsletter or contacting us at hello@balloondog.co.uk at any time.